All orders are posted for FREE Australia Wide.

If orders to be posted are within 10kms of My Gifts Online residence, but we will ask you first to ensure someone is home when we deliver. These hand delivered orders may be done in one day.

Express post is offered during the checkout process and the flat rate for this is $7.00

If the delivery address is within 10kms of Epping then we can personally deliver your order and you can pay by cash or card.

Paying by card is simple as we bring a mini eftpos machine with us. We do see or keep your card details.

All this at no extra cost to you.

Once your order has been posted, you will receive a notice that will have a link to Auspost Tracking.

The link provided will already contain the tracking number.

If your tracking shows a message of not found, please give it a business day for Australia post to enter the parcels tracking code.

If your tracking number is not found after a short amount of time, please contact us with  your name and order number so we can check the code for you. It is possible that a number entry may have been entered wrong. This way we can send you a new link with the correct tracking number.

Not at this present time.

We strive to have your order posted the same day, but is usually sent the next business day.

If there is an issue with your image or the printing of your product, we will contact you to make sure that the product you ordered is exactly how you want it to be. In these situations, the posing times may be delayed due to times between contact between us as well as correcting any issues. This can take another day or so to ensure that you are 100% happy with your purchase.

All printing is done by heat transfer of sublimation inks.

Therefore any printed item, especially mugs that may be placed into a dishwasher, that experience high temperatures may have some ink removed.

It is recommeded that all printed products are not used in microwaves or dishwashers. Do not iron any printed product, such as lens cloths, t-shirts, cushion covers or any similar items.

More info coming soon.

More info coming soon.

More info coming soon.

More info coming soon.

For My Gifts Online to print any image that you provide, they must not have any form of copyright from another person or company. You must have full ownership of that photo or image.

If you place an order that has been personalised and or customised and that order has already been created, then the order cannot be cancelled.

If the order has not been created and you have contacted us in time to stop, then yes absolutely you can cancel your order. We will always be open and honest with your order to give you the best possible shopping experience that we can provide.

If your order is no personalised or non customised we can dertainly cancel your order as long as it has not been packed and posted.

We of course can give you a refund after you have received your order, but returning the item must be done first. This return postage is paid by the customer.

If the order has been a local delivery we can give you a refund and we will organise a time to pick up the unwanted item for you, as long as the item is still at the same location as originallyy dropped off for local delivery.

If you have any questions or concern, please don't hesitate to contact us.

More info coming soon.

If you receive a product that is defective, poorly printed, mistakes made (incorrect spelling etc) Then you will receive a full refund. Proof by way of a photo will need to accompany the claim.

If you have received your order and it has been damaged then you can possibly receive a full refund, please contact us immediately. If the product has been damaged during transpot then contact Australia Post to make a claim (we can guide you through this is you need help).

Please make sure that you have provided the correct delivery details to ensure your order gets to the right place.

All orders have tracking so you can see the path it is taking. We too can check to make sure the package is going to the right place.

In the event that we have made an error, if it is returned to us with the wrong address on it, we will inform you of the mistake and repost it immediately and the coversation will go from there about what your needs are.

In the even that you have made an error in provided the correct address, you will need to pay for the parcel to be resent, which will depend on the item(s) that have been ordered.

More info coming soon.